In late November of last year, Hyatt acknowledged that malware affecting credit card payment data had been found within their systems. An investigation was launched with third party security companies Mandiant and Kroll, and a public announcement of the breach was made on December 23, 2015. [i]
The investigation concluded on January 14, 2016 and has been reported that 250 hotels and resorts across 50 countries have been affected, including Canada and the United States. The affected Canadian locations are listed below.
|LOCATIONS||PROPERTY NAME||DATES AT RISK|
|Calgary||Hyatt Regency Calgary||8/13/2015 – 12/8/2015|
|Montreal||Hyatt Regency Montreal||8/13/2015 – 12/8/2015|
|Toronto||Hyatt Regency Toronto||8/13/2015 – 12/8/2015|
|Toronto||Park Hyatt Toronto||8/13/2015 – 12/8/2015|
|Vancouver||Hyatt Regency Vancouver||8/13/2015 – 10/14/2015|
The source of these information breaches have centralized around payments that were made at the Hyatt restaurants between August 13, 2015 and December 8, 2015. As well, a smaller percentage of amenities including spas, golf shops, parking and some front desks/sales offices had at-risk cards used between these dates. The full list of affected locations can be found here.
The investigation reported that the malware collected the data from cards being used on site, rather than online transactions – enabling the hackers to obtain sensitive data like cardholder names, card numbers, expiration dates and the internal verification codes.
This wasn’t the only hotel chain to report a data breach in the past year. POS Malware was also found in the following hotels:
Trump Hotels affecting North American cardholders between May of 2014 to June of 2015
Starwood Hotels affecting North American cardholders between November of 2014 to May of 2015
Hilton Hotels affecting cardholders internationally, intermittent through 2014 to 2015.
Here are some key recommendations from our team of experts for ensuring your POS systems are secure and safe:
The last thing a customer, who is either travelling for business, or a relaxing vacation, needs is to have their personal information stolen.
Connect with Secure Sense to protect data, your network, and systems 24/7, 365 days a year. If you have questions or want to learn more, please contact your Secure Sense by calling 866-999-7506.
[i] For further information on the Hyatt breach read here: