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04
October

The Value of a Secure Sense MSSP

October 4, 2022
In Company
By admin

Happy October, AKA Cyber Security Awareness Month for anyone in the #InfoSec world!

Throughout the month of October, the Secure Sense team will be taking turns on the blog, sharing our top tips, tricks and best cyber security practices all with the ultimate goal of improving your security posture. Today, we will be revisiting the value of a MSSP (Managed Service Provider!) and how Secure Sense managed services can benefit your organization, especially in today’s landscape.

What Are Managed Services?

Managed Services are a full or partial outsource of your security requirements. A managed service is designed to handle your daily security operations so your organization can focus on their core competencies. Some additional benefits of having a managed service include:

  • Expertise of the provider
  • Operational efficiency
  • Stable IT costs
  • Round-the-clock network monitoring
  • Quicker response time

Having a managed service provider is your key to a safe, protected future, leaving you to focus on the core processes of your organization. With many different services offered, there is likely one that suits your organization and will increase the return on your security investment.

What Sets Secure Sense Apart?

A founding value of Secure Sense has always been to place customers first in all areas of business. From our management team to our technical team, we strive to not only be your service provider but also a valued member of your team. Our dedicated CSM team and SOC advocates work with our customers every step of the way to ensure efficient delivery of your services and accommodate each customer’s varied requirements.

Secure Sense Managed Services

Secure Sense places a strong emphasis on training our team, best practices, and up-to-date threat intelligence. Our team actively works to learn about your industry, IT environment, operations, and security expectations to provide an inclusive and flexible solution that best fits the uniqueness of your organization’s needs. Additionally, Secure Sense managed services:

  • Alleviate resource drain by acting as an extension of your security team
  • Improve overall operational efficiency
  • Reduce risk across all platforms
  • Provide 24/7 security management
  • Provide only the best-of-breed security products

If you’re interested in learning our complete suite of managed services, you can find them here.

Security Operations Centre

Secure Sense operates one of the largest manned SOCs in Canada with a three-tier support system on a 365, 24×7 basis. From the jump, we place a strong emphasis on training our team, both security and operational, to ensure we are implementing best practices and up-to-date threat intelligence.

We are SOC2 Type 2 certified. This attestation provides proven evidence that Secure Sense has a strong commitment to delivering high-quality services to its clients by demonstrating they have the necessary internal controls and processes in place to safeguard your data.

Our skilled team of analysts and engineers are dedicated to the protection of your network and are trained to monitor, detect and respond to security incidents that a business may face.

SOC of the Future

If you were with us at Camp Secure Sense last week, you would have heard about our “SOC of the Future” talk, where CIO Matthew Watkinson took you through a deep dive on how Secure Sense is future-proofing our SOC. Matt spoke on what’s new and improved within the technical services, and our end-to-end service offerings while also revealing what the Future of SOC looks like in both the short and medium interim at Secure Sense. If you’re interested in getting a copy of this presentation or connecting with the team on this topic, please reach out on our contact page here.

Customer Success Team

Secure Sense is committed to providing your business with the best security and the highest levels of customer success and service. When you work with Secure Sense as a managed service customer, you will be appointed a dedicated Account Executive, Project Manager, Customer Success Manager, Technical Primary, a SOC advocate.

  • Account Executive: continuously develops the relationships between our two organizations
  • Project Manager (PMP): formally manages implementation and onboarding activities according to a proven methodology, anticipating and managing project risks and coordinating all actions and ensuring project success criteria
  • Customer Success Manager (CSM): proactively engages the customer to assess their needs, and opportunities to continually improve our services specific to that customer, their environment and their business and security requirements
  • SOC Advocates: tasked with becoming the SOC Team’s expert eyes and ears when it comes to everything about your environment and your Service as pertains to service deliverables. SOC advocates attend your briefings to represent the SOC, and brief the rest of the SOC Team on what is happening at any given time with your services and special requirements
  • Technical Primary: your organization will be appointed a Technical primary from our team of engineers and product specialists for each managed tool/solution. Technical Primes are senior engineers who are responsible for implementation and architecture concerns, along with advanced support and troubleshooting and overseeing all configuration tasks

Here’s your key phrase: “24/7 security management”

 

How will a Secure Sense Managed Service help my business?

A Secure Sense managed service allows your business to have access to a team of experts while saving the cost of hiring your own cybersecurity team. Not only will you receive white-glove service that Secure Sense customers have come to expect, working with an MSP gives your business maximum operational efficiency allowing you to get the most out of your investment. You will also have peace of mind knowing you have dedicated resources for your security – from your account manager to our project manager, CSM team, 24×7 SOC plus a SOC advocate who will altogether provide you with a high-quality service. Your service is our top priority and your environment will always be protected.

Interested in Chatting with a Secure Sense Security Professional?

There’s no better time than the present to enlist help for your security needs. Available across Canada, our team of specialists are eager and ready to learn how to become that trusted extension of your security team.

Don’t hesitate to reach out to us at 866-999-7506 or shoot us an email at contactus@securesense.ca.

Secure Sense is the security provider that cares. We are a team of experts with a passion for IT and protecting your organization is what motivates us daily. If you have questions or want to learn more about how we can improve your organization’s security, and our services or just want to chat about security please give us a shout. Follow along throughout the month of October as we discuss all things cybersecurity for Cyber Security Awareness Month.

You can also find us on Twitter, Facebook,  LinkedIn.

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A Secure Sense Competitive Advantage

Welcome back to the Cyber Security Month blog! In last week’s blog, we talked about the importance and value of an MSSP, what sets Secure Sense apart from other MSSP’s and how Secure Sense can help your business. Today, we want to continue the conversation around the competitive advantage of working with Secure Sense and what sets us apart in the world of managed security.

In addition to our dedicated customer success teams and our 24×7 SOC (read more in the previous blog here) Secure Sense’s white glove service stands out in many other ways. Continue reading to find out the secret keyphrase, and our competitive advantage.

Expert engineers/analysts

Our experienced technical team comes from diverse technical backgrounds, representing a wealth of security knowledge. They play an integral role in everything we do at Secure Sense; from evaluating partners to developing services, allowing us to focus entirely on the best products and the highest training certificates.

Our engineers, architects, and analysts are required to ensure they are up-to-date on technical training. In addition to solution technical training, our technical team has focused on training in the following areas:

  • Communication for clearer and more accurate ticket updates​
  • Troubleshooting skillsets have led to fewer escalations internally, and ultimately shorter times to remediate​
  • Critical analysis skills which have measurably improved our ticket responses in providing higher quality responses to tickets.

This training has had a measurable increase in the quality of our services, as well as time to remediate and reduce escalations.

Our SOC has many teams that work with our expert analysts to ensure you receive the most from your service. In addition to our security analyst team, Secure Sense has four other technical teams: the reporting team, the threat intel team, the automation team, and the purple team.​

Automation team:

The Secure Sense automation team reviews customer requests, as well as potential customer controls, and ties those controls in with our managed services for automated systems mitigation, stopping threats in their tracks.​

The team is also responsible for:

  • Automated SIEM log analysis, tied into our Threat intelligence team to streamline the ingestion of IOCs into our managed services.
  • Implementing our vendor vulnerability review and remediation systems allows us to reduce our critical vulnerability remediation windows and provide improved visibility into coverage and reporting.
  • Delivering smart-responses from our SIEM solution, and implementation of Reporting team recommendations and improvements.​
  • Automating reporting and alerting directly into our ServiceNOW portal, providing short response times to customer alerts

Reporting team:

Secure Sense has created a dedicated reporting team to streamline and bring more meaningful data to our customers on a regular basis. This team not only builds custom reports, but also analyzes how our customers are using our services, identifying any particular improvements that we could be making to the services, and providing recommendations to the rest of the managed service teams.​

Our reporting team also builds datasets and analyses based on our customer tickets, as well as managed service systems, to identify new use cases and patterns that we can leverage to improve services internally.​

Threat intel team:

Our internal Threat Intel team reviews various events that have occurred and identifies the relevant TTPs. They provide this intelligence to our purple team which will operationalize it.​

The Secure Sense threat intel team focuses on both systematic collection of IOCs and analysis thereof, as well as individual TTPs that are used to identify new and emerging threats. ​The team looks at those tools, Techniques and procedures that threats are using in the market, and identifies how they could be leveraged against our existing customer base, along with better enhancing our services to detect those TTPs when in use.​​

Purple team:​

Secure Sense’s Purple team reflects the blend of both defensive or blue team skillsets, along with offensive or red team skillsets. The team takes tools, techniques and procedures identified by the threat intel team, analyses our customer’s environments and identifies if we can detect them. ​ With customer collaboration, the Purple team can provide execution packages where we can simulate specific components of a threat, and then validate that we have visibility into that TTP being run in a customer environment.

Professional services

Secure Sense’s implementation and support experts are experienced in a wide variety of Professional Services engagements with specialized tactical teams within our extended technical bench, focused on specific technologies and or products.

In most cases, Professional Services are project-based services that require a skilled engineer or architect for a one-time project or short-term change in your organization; or a senior consultant to provide a wide range of risk advisory services. Project teams will also typically address any ongoing support or maintenance after the initial project is complete.

Our cybersecurity consultant team and senior architects hold a broad range of top industry certifications and credentials, along with many years of experience in the industry. Our methodologies for common engagement types have been developed and refined to reflect the most up-to-date best practices and to scale to projects of any size, including global enterprise enablement.

A few of the engagements we commonly offer include:

  • Cybersecurity Architecture Assessment and Design
  • Solution Implementation Services
  • Health Checks
  • Penetration Testing
  • Vulnerability Assessments
  • Threat and Risk Assessment
  • Enablement & Training
  • Ongoing Support

Secure Sense focuses on continual training and certification among our technical ranks in order to provide the most knowledgeable technical support.

Security training

Secure Sense offers security training and can assist in helping your organization to create its cyber security training program. From general employee awareness training to specific security training for your IT and security staff, Secure Sense can help your organization combat the threats they face on a daily basis. Our team is able to offer:

  • Engaging user awareness training for end-users
  • Technology training for security solutions and products
  • Security Analyst training
  • Threat hunting training
  • Threat simulations to give your internal security teams practice in using internal tools
  • Tabletop exercise development and execution to simulate incidents and incident response

Your Key word is “Purple Team”

Don’t forget! Take this keyword and head to our LinkedIn page here to comment on it for your chance to win one of many prizes this month!

As always, if you’re interested in learning more about Secure Sense’s competitive advantage or any of our services, don’t hesitate to reach out to us at 866-999-7506 or sales@securesense.ca!

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